Featured Industry (FMCG)
118Contact provides an end to end multi channel contact centre services to Fast Moving Consumer Group (FMCG) Clients. We rendered our services to agreed standards and Service Levels. This is how we serve our FMCG Clients:
Order Processing.
Upsell/Cross-Sell to increase our client’s sales revenues stimulate Purchase/Develop new business)
Manage customer queries, complaints and complements.
Manage effective liaison between our Clients and their Customers, including the distribution channels.
Provide expertise and advice to improve sales growth, brand promotion, and merchandising.
Perform independant customer surveys.
Provide short code marketing and competitions.
Provide Events Management.
Provide a daily/weekly/monthly report and review of performance.