Our people are highly trained, motivated, expert at what they do and very aware of what it means to be the custodian of someone else’s brand. Our managers, too, have long experience of the contact centre environment and know what it takes to deliver the best service. Our specialist focus means we can not only deliver services cheaper than our clients can manage in-house, we can often do it better too.

Running your own contact centre means extra costs for human resources, software licences, telecommunications, network and hardware management, training and management. Many of these costs are hidden. With outsourcing, you get one, simple bill at the end of each month; upscaling and downscaling is simple.

Our training, systems and processes are designed to meet the most rigorous requirements. With careful monitoring and demanding quality assurance, we can reassure you that your customers will have a great experience, every time they make contact.

Running a contact centre means you need access to high-quality network, server and telecommunications infrastructure. If it’s not needed by the rest of your operations, this level of investment makes little business sense.

Outsourcing is a great, low-risk way to test new programmes or contact channels. Rather then invest in an entire contact centre, why not ask us about a trial project that will demonstrate value to your business?

Contact centre technology changes regularly, and keeping up is expensive. But for us, it’s our core business. Spreading the cost of technology across multiple clients means we’re able to offer everyone access to the best, at an affordable price.

If your focus is on producing and delivering products and services, customer care and account management may not be part of your core skill set. But it is part of ours. Outsourcing your customer care to 118Contact enables you to focus on what you do best – while knowing that your brand and reputation is in good hands.