Your customers expect fast, helpful, efficient service when they call; we deliver on that expectation. By allowing 118Contact to handle routine calls and queries from your customers you can manage your internal resources more effectively, and enjoy the benefits of having your customer contacts handled by specialists. Our business process outsourcing services includes:

• After sales service management. (Bravo)
• Information Services (Public and Private Sectors) (Gateway/British Council)
• Technical Helpdesk Support (Magna/Sandula)
• Order Processing (Faircape)
• Welcome Calls and Surveys (Waterfront/DEDAT)