Outsourced Contact Centre Solutions for the Ultimate Customer Experience
118Contact delivers fast, efficient multi-channel contact centre services with a focus on delivering a great customer experience. Over the past 8 years, we have worked in partnership with our clients to:
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Build better relationships with their customers
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Reduce operating costs and increase efficiency
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Increase sales
Based in Cape Town, South Africa, we offer bespoke inbound, outbound and Backoffice Process Outsourcing solutions to local and international clients.
Featured Industry (FMCG)
118Contact provides an end to end multi channel contact centre services to Fast Moving Consumer Group (FMCG) Clients. We rendered our services to agreed standards and Service Levels. |
More than a number
118Contact has a mission: to alleviate poverty in South Africa by training and employing youth. To achieve this mission we aim to grow a sustainable business that uses world-class contact centre technology to deliver outstanding service to our clients and sound financial returns to our shareholders. |
