Welcome to 118Contact
118Contact is a Cape Town based Contact Centre and Business Process Outsourcing (BPO) service provider. We are committed to delivering fast and efficient capabilities to our clients through a suite of multi-channel contact centre services. Our services are designed to integrate with and complement our client’s business thereby providing them with the following benefits:
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Increase in sales and profitability...
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Increase in efficiency...
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Reduction in operating costs...
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Enhancement of great customers experience...
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Enhancement of customer loyalty...
... While maintaining brand values
Simple Principles of Service...
We have a staff of dedicated professionals who consider it to be mission-critical to deliver service of superior quality and accuracy — better than what's otherwise available in the marketplace today.
Featured Industry (FMCG)
118Contact provides an end to end multi channel contact centre services to Fast Moving Consumer Group (FMCG) Clients. We rendered our services to agreed standards and Service Levels. |
Our Advantages
Our business is built on simple principles of superior client service. All we want our clients to do is to be impressed with our service and expertise and to want to come back the next time they need similar services. Our clients never take risk operating with us. |
